Just when you feel sure you can see the future, it seems like things shift. As gravity affects the sands in an hourglass, outside forces can play havoc with your business plans and you must be ready to react quickly or miss an opportunity.  Sometimes the best way to do that is to talk to other business professionals and share ideas. 

The Senior Employment Center offers you the opportunity to do that through our Business Advisory Board.  Professional managers and company leaders from all types of businesses get together once a quarter to discuss the issues that face businesses in today’s changing environment. We provide the coffee and a forum where individual members compare notes and exchange solutions to the many problems businesses face. Sometimes a member will offer to host a meeting and provide a tour of their company; other times meetings are held at our local office or a local place of interest.

Why not call us and add your name to the contact list for our next Business Advisory Board meeting? In fact, plan to bring an associate along.  The more creative minds you bring to bear on a problem, the better your chances of finding a solution. If two heads are better than one, think of the advantages of accessing the thinking of a dozen or more experienced professionals!

Shifting sands require readiness for change

Vol. 2  Issue 6  July 2010

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There are a variety of techniques, tools, and a common language that can be taught that enable a company’s employees to handle even the most perplexing customer service situations.  For example, it is necessary to allow a dissatisfied customer to vent (to get the anger out) without the customer service employee having to take verbal abuse.

Customer service is often left to the lowest paid person, but it is a huge responsibility and the ultimate success of your company often rests with whoever answers the phone.  Thus, the investment in customer service training can make employees more confident in their abilities and assist them to retain present customers and to win new ones. 

The Senior Employment Center recognizes the importance of good Customer Service Training and our graduates have the necessary skills to represent your company in a positive way. For more information, contact us at 330-762-8666, Ext. 160.

Customer Service Training: Should Your Company Invest?

Where Experience Meets Opportunity

The Senior Employment Center is  a division of Mature Services, Inc.

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The Senior Employment Center provides community-based services to train, motivate and empower mature job-seekers while maintaining an active partnership with employers leading to increased opportunities for mature workers. More information at: www.matureservices.org

Opportunity Knocks—Akron (Ohio)

Serving Summit County

In today’s world of instant gratification, it is important for your business to provide top-notch customer service.  Look at this as a key element in surviving the economic downturn and as an investment in your employees.  Improving your customer service enables your company to stand out from the competition.

Most often intentions are good, but in their rush to do their best in the shortest possible time, employees forget to listen.  This is one of the most-often-heard complaints by customers, and it can be addressed directly and impacted positively with customer service skills training.  Communication and proactive listening are the place to start, followed by rapport building, anger diffusion, and offering options.