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Corporate Office

Corporate Office:
415 S. Portage Path
Akron, OH 44320 MAP
Phone: 330-253-4597
TF: (800) 554-5335
TTD: (330) 996-7683
Fax: (330) 762-5571

Customer Service Training Program

 

About the Call Center

Callers

The call center gives individuals 55+ training in the various aspects of effective phone communication and customer service. This training is effective preparation for a career in telemarketing, but the skills learned apply equally well to any position where an individual works with the public.
This training and experience can open up possibilities in positions like: reception, sales, customer service, support, and more.

Making calls

Contact Clarence Hunt:
330-253-4597 x177

View the Brochure

Congratulations to all
of our Graduates!
Customer Service ClassCustomer Service ClassCustomer Service ClassCustomer Service Class

About the Training Program

Clarence Hunt assisting Call Center trainees.

Some of the information covered includes:

Definition of Customer Service

Customer Service Excellence

Definition of a Call Center

Tough Requests: Say no with "I can"

8 critical customer service skills

10 Tips for Excellent Service

7 Mental blocks to successful complaint handling How to rate your job stress vulnerability
Using telephone scripts for a Job Search